Online Shop Terms and Conditions
Our Process
After placing an order, we will send you an email acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or for us to carry out a repair. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between us (the Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
You acknowledge that products sold by us, pursuant to the Contract, will be pre-owned unless stated as being New.
Tech products will be dispatched with the packaging described on our website at the point of sale. Any other items stated to be included with the item at the point of sale (such as accessories, chargers and instruction manuals) will also be included with your order.
Your order will be fulfilled as soon as possible after your order is accepted and in any event within 2 working days of receipt of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. As standard, we advise a period of 1-3 business days for delivery of your order. However, during exceptionally busy periods such as Christmas, we cannot guarantee these timescales due to circumstances (such as postal issues) beyond our control. Please allow extra time for delivery of your order to avoid disappointment.
Delivery of Phones and Tech Items
Tech items purchased from the MPRC website are delivered via either Royal Mail or DPD. These services deliver items 24 or 48 hours after they receive the items.
Any orders made before 11am* will be delivered within 24 or 48 hours of the order being placed. Orders made after 11am will be dispatched the next working day and will arrive either 24 or 48 hours after this time. Orders placed on a Friday will arrive on Tuesday. Tracking will be provided for all orders.
On rare occasions, deliveries may be delayed once they’re in the delivery network due to circumstances beyond our control.
* Please note Next Day Delivery cannot be guaranteed for the following postcode areas: AB, BT, DD9-11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE. U.K Bank Holidays do not class as a working day.
Payment
Payment for all items ordered must be by credit, debit card or PayPal account. We accept payment with active UK PayPal accounts and most major types of credit card except American Express at this time. We charge your credit, debit card or PayPal account when you have completed your transaction online and thereby submitted an offer to buy the products.
You confirm that the debit card, credit card or PayPal account being used to complete a purchase on the MPRC Website is your own. All credit/debit cards and PayPal accounts are subject to validation checks and authorisation by the card or account issuer. If the issuer of your payment card/PayPal account refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
Returns
When you return a product to us we will refund the price of the item in full of sending the product to you. However, you will be responsible for the cost of returning the item to us. Please ask for proof of postage when returning your item. Keep this proof in a safe place, as you’ll need it if your item goes missing in transit.
When you return a product to us because you claim that it has been damaged in transit, you should also return the packaging in which it was delivered, together with any notification of damage which you may have received from the postal service who delivered it. We will examine the items to assure ourselves that we believe the damage, which it may have sustained, is consistent with the sort of damage which could occur during transit, and will notify you of your refund by email within a reasonable period of time.
In all cases, any refunds to you will usually be made using the same method originally used by you to pay for your purchase.
We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 working days of receipt by you of the products purchased on the Site.
MPRC’s normal terms and conditions are to be adhered and MPRC reserve the right to refuse any refund, if fraudulent claims are made and/or any tampering with the device including any 3rd party repair attempts.